๐Ÿ“ฆ Returns & Refund Policy โ€“ A to Z Mobile Nepal

Introduction

At A to Z Mobile Nepal, customer satisfaction is our top priority. We want you to have a smooth shopping experience with full clarity on how returns and refunds work.

โš ๏ธ Important: We do not accept returns of products that have been opened or used โ€” unless the product is defective or damaged upon delivery.

๐Ÿ“œ Return Conditions

โŒ Non-Returnable Items

  • Products that have been unboxed, used, or physically damaged after delivery.

  • Products returned without original packaging, accessories, or invoice.

  • Items with tampered or missing serial numbers/warranty stickers.

โœ… Returnable Only If:

  • The product is defective, damaged, or not working out of the box.

  • The product delivered is different from what was ordered.

  • The product is within the eligible return window (usually 3 days from delivery).

๐Ÿ“ฉ In such cases, please contact us within 72 hours via WhatsApp at 9804053851 with unboxing video and photos.

๐Ÿ” Replacement Policy

If your phone or product is eligible for return due to the above conditions, we will:

  • Inspect the product.

  • Approve the replacement.

  • Dispatch a new unit or offer a suitable alternative.

๐Ÿ’ต Refund Policy

Refunds are only issued if we are unable to replace the product due to stock unavailability or delivery constraints.

Refunds will be processed to your original payment method (Bank, eSewa, Khalti, or other) within 5-7 working daysafter approval.

๐Ÿงพ VAT Bill & Documentation

  • We provide a VAT Bill with every purchase by default โ€” not just on request.

  • The VAT Bill is essential for warranty claims, EMI processing, and service center visits.

  • Please retain your bill for all future queries.

๐Ÿ“ฆ Delivery Damage Disclaimer

  • We take utmost care in packaging, but if your product is physically damaged during delivery, you must report it within 24 hours with clear images or videos.

  • Delivery-related damage claims after this period may not be entertained.

๐Ÿ”’ Customer Responsibilities

  • Ensure someone is available to receive and inspect the delivery.

  • Preserve all packaging materials, accessories, and warranty cards.

  • Do not activate or set up the device until you're sure there are no issues.

๐Ÿ“ฒ Need Help?

If you face any problems or have questions about our Returns and Refund Policy, feel free to contact:

๐Ÿ‘‰ WhatsApp Support: 9804053851
๐Ÿ‘‰ Visit: www.atozmobilenp.com

โœ… Why Shop at A to Z Mobile Nepal?

  • 100% Genuine & Sealed Products

  • VAT Bill Provided by Default

  • Easy EMI Options

  • Free Delivery All Over Nepal

  • Trusted by 50,000+ Customers

A to Z Mobile Nepal โ€“ Your Trusted Gadget Partner Nationwide.